Refund policy

Return & Refund Policy

At GLAMOOR, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
By placing an order through our store, you agree to the terms outlined below.
1. Return Eligibility
Due to the nature of our products, we only accept returns in limited circumstances.
To be eligible for a return or replacement request:
The item must be unused, unopened, and in its original sealed packaging.
The request must be submitted within 7 days of the delivery date.
Proof of purchase must be provided.
Customers must provide clear photo or video evidence if reporting a damaged, defective, or incorrect item.
We reserve the right to deny return or refund requests that do not meet these conditions.
2. Non-Returnable Hygiene & Personal Care Products
For hygiene, health, and customer safety reasons, products that have been opened, unsealed, used, tested, worn, or tampered with are strictly non-returnable and non-refundable.
This policy applies to all hygiene, personal care, and similar products sold through our store.
Once a hygiene-related product has been opened or used, it cannot be safely restocked or resold.
3. Damaged, Defective, or Incorrect Items
If you receive:
A damaged item
A defective product
The wrong item
Please contact us within 7 days of delivery at: [Your Support Email]
Your request must include:
Your order number
Clear photos/videos of the issue
Photos of the packaging and shipping label
After review, we may offer:
A replacement
Store credit
A partial or full refund (if approved)
We reserve the right to determine the appropriate resolution on a case-by-case basis.
4. Refunds Are Not Granted For
Refunds or replacements will not be issued for:
Opened or used hygiene products
Minor packaging damage caused during shipping
Delays caused by customs, carriers, weather, or high shipping volume
Incorrect shipping information entered by the customer
Refused deliveries
Orders marked as “Final Sale”
Dissatisfaction based on personal preference after use
Failure to read product descriptions before purchase
Slight variations in packaging, branding, or color that do not affect product functionality
Claims submitted without sufficient evidence
5. Order Cancellations
Orders may only be canceled within 12 hours of purchase.
After this timeframe, orders may already be processed or shipped and can no longer be canceled.
6. Lost Packages
If tracking shows that a package was delivered to the address provided at checkout, we are not responsible for stolen or missing packages after delivery.
Customers should contact the shipping carrier directly for further assistance.
If a package is confirmed lost in transit by the carrier, we will review the case and provide an appropriate resolution where applicable.
7. Incorrect Address Entered by Customer
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is submitted during checkout, we are not responsible for delays, losses, or failed deliveries.
Additional shipping fees may apply for reshipment requests.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the error was caused by our store.
Original shipping costs are non-refundable.
We recommend using a tracked shipping method for approved returns.
9. Refund Processing Time
Approved refunds are typically processed within 5–10 business days after approval.
Processing times may vary depending on your payment provider or financial institution.
10. Chargebacks & Disputes
We encourage customers to contact our support team before filing a chargeback or payment dispute.
By placing an order, you agree to first attempt to resolve any issue directly with our support team.
Fraudulent chargebacks or disputes may be contested using:
Delivery confirmation
Tracking information
Customer communication records
Photos/videos provided
Order verification data
11. Fraud Prevention
To protect our customers and business from fraudulent activity, we reserve the right to:
Deny suspicious refund requests
Request identity or order verification
Refuse service in cases of abuse, excessive refund activity, or policy manipulation
Any fraudulent claims may be reported to the relevant payment processor or authorities where applicable.
12. Final Sale Items
Items marked as “Final Sale”, “Non-Returnable”, or similar wording are not eligible for return, exchange, or refund.
13. Customs, Duties & Import Taxes
Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
We are not responsible for delays caused by customs processing.
14. Contact Us
For support regarding your order, please contact:
Email: SUPPORT@GLAMOOR
Store Name: glamoor
Website: www.glamoor.it.com
We aim to respond to all support requests within 1–2 business days